The Store Manager will be responsible for the hiring, developing and retention of store staff, sales generation, KPI performance, operational excellence, visual presentation and ensuring exceptional customer service.
Develop business strategies to raise brand awareness, increase store traffic and market share.
Drive Sales through strong KPI performance.
Recruit, hire and train store personnel (all positions).
Ensuring that sales goals and expectations are achieved through customer service and regular monitoring.
Overseeing the performance management of the store staff to achieve the desired results.
Conduct personnel performance appraisals to assess training needs and build career paths.
Ensure high levels of customer satisfaction through excellent customer service.
Complete store administration (scheduling, back of house, etc.) and ensure compliance with policies and procedures.
Responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.
They will train, challenge, motivate, encourage, and provide constructive guidance to the store staff related to all areas of effective operations.
Report on buying trends, product performance, customer needs, etc.
Visual merchandising skills.
Operational excellence, as it relates to paperwork, shipping, receiving, transfers, markdowns and general organization.
Proven successful experience in store management.
Strong communication and relationship building skills.
Must have excellent customer service skills.
Strong organizational skills
Must be able to multi-task and prioritize.
Must have flexible schedule.
Must have a minimum of 3 years of retail leadership experience.