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Outlet Operations Coordinator

Amsterdam, The Netherlands

The Netherlands
Retail Operations
October 25, 2021
Outlet Operations Coordinator

Outlet Operations Coordinator

Job description

Denim. It’s our passion. It’s in our blood.
But we are not just another denim brand.
We’re RAW.

At G-Star, we are obsessed with denim. Together we push to invent, explore and take craftsmanship to another level. Down to the smallest detail and with a strong belief that there is no limit to what denim can do. To achieve this, we are always looking for hardcore thinkers and do-ers, who want to join us in creating the future of premium and purposeful denim.
Are you up for the challenge?
Are you the perfect fit for our team?
Are you a bit of a rebellious spirit?
Then we would love to hear from you!

The primary focus of the Outlet Operations Coordinator function is to provide support to the G-Star RAW Outlet stores on day-to-day operations. This includes training and coaching on company policies and procedures, stock-, POS-system-, cash-, asset management and any other tasks as required by the Retail Manager, partner or Store Manager.

Duties & responsibilities:
• Train, coach and support stores on enquiries relating to consumer service, RPRO/ GK-POS, Fiori, RFID, gift cards, Omnichannel program, interiors, financial and inventory control, Web Reports etc.
• Ownership in stock control (report, take actions and measure) and financial management (cost management, cash management)
• Coordinate logistics, staff sets, replenishment and stock management (including returns, transfers, stock adjustments and stock take)
• Identify issues and ensure all aspects of the stores IT equipment, i.e. POS’s and POS equipment. Work in conjunction with HQ Retail Operations & IT team to resolve equipment issues.
• Give system support (support on day-to-day enquiries, functional use and user management)
• Coordinate maintenance repairs, liaise with contractors/providers and general housekeeping
• Ensure store management team owns company operational policies and procedures
• Own and coordinate Store Opening, Take-over and Closure process
• Maintain customer data in CRM (Salesforce)
• Contribute to a positive work environment and support all store teams
• Ensure team members have awareness of products, current promotions, rebates, promotional initiatives, events and customer loyalty initiatives
• Maintain a calendar of events, promotions and key product deliveries
• Attend bi-weekly Retail Operations meetings
• Function as a back-up of the District Manager on store support.


What you bring to the table:
• Bachelor degree/Master degree and 3-5 years experience in similar role
• customer focused (approachable, problem solving and an empathy for customers – store personnel and end customer)
• strong communication and organizational skills and deliver results
• able to prioritize and manage the time efficiently
• Retail experience is required and experience in fashion is preferred
• Build positive working relationships
• Retail experience, with excellent organizational and analytical skills
• Apparel (denim)/fashion product knowledge
• Industry: preferably Denim/Fashion or Luxury Goods; Beauty & Cosmetics
• Excellent verbal and written communication skills in English
• proficient in MS Office (including Excel-knowledge), POS systems and SAP

What does G-Star bring to the table:
Beyond a competitive salary, working at G-Star brings many other perks and exciting opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers room for fun, inspiration and innovation; a clothing budget; a healthy, fresh and delicious lunch and even discounts in various fitness clubs and last but not least, a discount on a new bicycle.

What will happen next:
• We will thoroughly review your CV.
• We have a large expat community at G-Star, so please apply in English.
• When we hopefully find what we are looking for, we will call you for a chat and if it’s a good fit, we’ll plan our first interview.
• Because we’re very curious how you’d survive a mission impossible, we ask you to prepare a real-life business case in a follow-up interview.
• Having an agile mindset is very important at G-Star, therefore we ask you to participate in an (online) Learning Agility Assessment.
• When we’re ready to commit to each other, we’ll finalize the terms we’ve discussed and we’ll explain to you how to order your first pair of jeans from the G-Star employee store. Good luck.